:: Welcome to GoRecharge ::

What is e-top up?

E-Topup is when you can recharge your pre-paid mobile without the need of a pin or a scratch card. It is available online upon paying for the recharge value. Your mobile gets the requisite topup from the service provider.

What is the difference between a recharge and topup?

Recharge is when you extend the validity on the card depending on the validity coupon and, it also gives you additional talk time. Whereas, Top up is when u still have validity but no money to use. The top up recharge has no validity and the original validity remains.

GoRecharge provides both recharge as well as topup.

How do I recharge my pre-paid mobile/DTH service?

In order to recharge your pre-paid mobile/DTH service, you need to register with GoRecharge first. Registration is a simple process, you just need to fill a small form providing us with your name, address, contact number and email-ID. As soon as you have successfully completed this procedure, you can proceed to recharge your pre-paid mobile and DTH services.

Can I edit my personal information?

Yes, you can. You can login to your account at any point in time and edit any of the information in the personal details section. You can also change your email ID and password.

How do I add DTH services to my account if I have registered for mobile recharge?

In order to add DTH service to your account, you have to login to your panel and then click on the “Add” button before “Add DTH Services” panel placed just below the personal details section. After you click on the Add button, a panel will open where you have to add the Subscriber ID and the service provider and location for the DTH service you wish to add.

What are the pre-requisites of recharging my mobile/DTH services with GoRecharge?

If you wish to recharge your mobile/DTH service, you need the following:
a) You have to be our registered member.
b) You should be a pre-paid mobile user and/or DTH subscriber.
c) You should have valid mobile/DTH service provider from the list of service providers & circles that are available with us.
d) We have Visa credit/debit card options. So you should have valid Visa credit/debit card.

Is GoRecharge safe for online transaction through credit/debit card ?

GoRecharge is 100% secure website. We are SSL secure which means that all your personal information is encrypted at the time of registration and online transaction and stored in our servers which cannot be hacked at any point of time. Also, Security is a key concern for all parties when transacting online business. At GoRecharge, we have ensured you have no worries on this front while doing your recharges on GoRecharge.in.

Listed here are some of our key security measures:

Handling your customers' sensitive data
- GoRecharge adopts stringent security measures to ensure that critically sensitive information, such as our customer's personal information and other details, are well protected.
- Our customers enter all their credit card and other payment details on CCAvenue's / Banks secure servers and the same is encrypted before it is transmitted over the Internet to our servers. GoRecharge does not store any credit card details for security reasons.
Secure technologies for CCAvenue's server
- CCAvenue's server is behind state of the art security firewalls to ensure maximum protection of our customer's details. This guarantees that your information is inaccessible to any third party.
- CCAvenue® uses industry-standard Verisign’s 128 bit SSL (Standard Sockets Layer) Technology, which is used worldwide, for data encryption.
- CCAvenue® also follows strict in-house security guidelines for ensuring confidentiality of our customer information.
- Since the Payment Gateway application software is maintained at secure high-end server, new payment technologies, standards and features are automatically implemented as they emerge.
Internationally Certified Security standards

CCAvenue has installed a variety of products and processes to pre-empt credit card fraud and advice merchants how to forestall charge backs. These are internationally certified security standards, which ensure the security of transactions, conducted via your website.
- CCAvenue has achieved the new PCI DSS 1.1 Standards of Compliance, which makes it one of the most secure payment gateways in the world.
- CCAvenue® is registered with Verisign, the world's best and most trust worthy Net Authentication Agency.
- CCAvenue employs the best in online security. Daily testing is done to maintain its Hacker Safe Secure Certificate.
CCAvenue has implemented the new Verified By Visa and the MasterCard Secure Code protocols.

Can I recharge more than one mobile or DTH account?

Yes, you can. You can add upto 10 mobile numbers and 10 DTH subscription ID’s in one single account.

I did a successful transaction, my card was charged/account debited, but I got an “Invalid Transaction” status. Why did that happen?

You will get “Invalid Transaction” error for the following reasons:

1. Mobile number/DTH subscriber ID is incorrect.
2. Recharge denomination entered is incorrect.
3. If you have recently ported and the change has not happened in the database of the service provider.
4. The service provider is temporarily unavailable for some technical error.

In the above circumstances, your card will get changed or amount will be debited from your account, however the recharge will not be successful. GoRecharge is automated as far as unsuccessful transaction happens. As soon as your transaction is unsuccessful at the service provider end, we will instantly refund the money to your account. The money will get credited to you account within 5/7 business working days.

What happens after a transaction is successful?

Once a transaction is successful, you will receive the order successful mail from us in your registered email ID. You will also get a transaction successful SMS from us followed by the topup and a successful topup SMS from the service provider on the mobile number recharged by you or registered mobile number incase of DTH recharge.

What happens if I do not receive a recharge or confirmation SMS?

Once your transaction is successful and you do not receive a recharge or confirmation sms, please check your account balance i.e., talk time/viewing limit of your mobile/DTH service. If the account balance does not increase, please contact your service provider with the transaction ID provided on your email or contact us through the contact us page with the details of mobile number, time & date of recharge, recharge amount & the transaction ID and we will get back to you.

Whom should I contact in case of any tariff related problems?

In case of any tariff related problems, please contact your respective service provider on their customer care number.

How to claim for the refund in case of an unsuccessful transaction?

Refund is an automated process on GoRecharge. As soon as your transaction is unsuccessful from the service provider end for whatever reasons, the amount gets automatically refunded from our panel. The banks usually take 5/7 business working days to refund the amount into your account.

My Transaction status is showing “In Process”. Am I supposed to wait till I get a topup?
What does that mean?

When a transaction is “In Process”, we request the member to wait for sometime for the status of the transaction. Transactions sometimes go "In Process" when there is some connectivity issue either with the payment gateway/bank or the service provider's servers. In such cases we try to re-initiate those transactions and after getting the successful status from the service provider, the member gets successful recharge. If the recharge is not successful, the amount will gets refunded to the member's bank account. The same shall be reflected in your account within 5/7 business working days.

How soon can I recharge again once a recharge fails at the service provider end?

If your mobile recharge fails at a service provider end for any reasons whatsoever, we request you to wait for half an hour before attempting to recharge again.

How do I detect my Videocon Customer ID?

Please note that Videocon smart card no is different from the customer ID. You need to enter your customer ID and not the smart card no.

To get your customer ID through SMS:
1. SMS ID from your Registered Mobile No to 9212012299 or 566777
OR
2. SMS "CID (Smart Card No.)" from any mobile to 9212012299 or 566777.
e.g. "CID 4104908174" where 414908174 is your Smart Card No.

What happens if the recharge denomination entered by me is incorrect? My account is debited but the transaction has failed. Do I get a refund?

Please note that before recharging your mobile, make sure you know the correct recharge denomination. Please read the content that appears in the recharge column in your "My Account" section which is as under.

Note:
- Please enter a valid MRP/Recharge amount.
- Please check the Recharge Plans with your service provider. We do not take any responsibility in case the MRP/Recharge amount is wrongly inserted.
- Please note that you can recharge this mobile no. only 2 times in one calendar day starting from 12 AM.
- Kindly do not recharge the same mobile no with the same MRP/recharge value within 5 minutes of a transaction. In such scenario, kindly use a different MRP/recharge value.
- For details on tariff plan and recharge value, please contact your operator.
If however your transaction fails due to incorrect recharge amount, our system automatically refunds the money to you and you should receive the same into your account within 5/7 business working days.

Do you provide Payment facility for Post paid customer?

Recharge is available only for pre-paid customers.

Why do I need to fill my full address details?

It is mandatory for every registered user to provide details like full address, name and mobile number due to strict regulations by our payment processing company and Banks.

Whom to contact if I don't get my refund for unsuccessful transaction?

You can contact our helpdesk by sending a mail to us on helpdesk@gorecharge.in and for more details on your transaction, you can also contact our payment processing company on service@ccavenue.com.

I don't remember my password. How do I proceed?

On the Login page, there is a "Forget Password" link. Please click on the same and enter your registered email id. A mail will be sent tom you instantly with your login details.

However if you have forgotten your registered email id, then kindly send us a mail on helpdesk@gorecharge.in. Please provide us with your registered mobile number so that we can trace your account details. Our customer support team will contact you within 24 hours.

I've a question that isn't answered on this page. What do I do now?

Kindly mark a mail to us with your query on helpdesk@gorecharge.in and we will be happy to be of assistance to you.

How to add DTH services to my account?

In order to add DTH services to your profile, kindly log in to your account. Below the Personal Details section, there is one panel which says "Add DTH Service". Click on the add link and then add your DTH subscriber id, operator and location to recharge your DTH service. You can add upto 10 DTH subscriber id's to your account.

How to add Data Card services to my account?

In order to add DataCard services to your profile, kindly log in to your account. Below the Personal Details section, there is one panel which says "Add DataCard Service". Click on the add link and then add your DataCard mobile number, operator and location to recharge your DataCard service. You can add upto 10 DataCard mobile number's to your account.

I can't login to my account?

If you are facing difficulty in logging into your panel, it could be due to the following reasons:
- Kindly check the email id and password entered by you. It could be wrong.
- Your account must have been deactivated if you have not given correct name & address details.
- Your dynamic ip might have been blocked by our system. Kindly logout of your broadband connection and re-login. Try to login to your account on GoRecharge again.
If you are still unable to login to your account, please mark a mail to helpdesk@gorecharge.in and provide us your email id or registered mobile number. Our Customer Support Team will get back to you with details.

I can't edit/delete or add multiple locations to my account?

Kindly mark a mail on helpdesk@gorecharge.in for activating the edit/delete and multiple location option and the same shall be activated within 24 hours.

Can I check the status of all my transactions in my account?

In order to know the status of your transaction kindly log in to your Account and click on the Transaction History tab. In this panel you can check the status of each and every successful as well as unsuccessful transactions with details as to why your transactions failed.

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