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FAQs

What is e-top up?
What is the difference between a recharge and topup?
How do I recharge my pre-paid mobile/DTH service?
Can I edit my personal information?
How do I add DTH services to my account if I have registered for mobile recharge?
What are the pre-requisites of recharging my mobile/DTH services with GoRecharge?
Is GoRecharge safe for online transaction through credit/debit card ?
Can I recharge more than one mobile or DTH account?
I did a successful transaction, my card was charged/account debited, but I got an “Invalid Transaction” status. Why did that happen?
What happens after a transaction is successful?
What happens if I do not receive a recharge or confirmation SMS?
Whom should I contact in case of any tariff related problems?
How to claim for the refund in case of an unsuccessful transaction?
My Transaction status is showing “In Process”. Am I supposed to wait till I get a topup?
What does that mean?
How soon can I recharge again once a recharge fails at the service provider end?
How do I detect my Videocon Customer ID?
What happens if the recharge denomination entered by me is incorrect? My account is debited but the transaction has failed. Do I get a refund?
Do you provide Payment facility for Post paid customer?
Why do I need to fill my full address details?
Whom to contact if I don't get my refund for unsuccessful transaction?
I don't remember my password. How do I proceed?
I've a question that isn't answered on this page. What do I do now?
How to add DTH services to my account?
How to add Data Card services to my account?
I can't login to my account?
I can't edit/delete or add multiple locations to my account?
Can I check the status of all my transactions in my account?

 
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Mobile Operators: Aircel | Airtel | BSNL | Idea | MTNL | MTS | Reliance CDMA | Reliance GSM | Tata Docomo | Tata Indicom | Tata Walky | Telenor | Videocon | Vodafone
DTH Operators: Dish TV | Reliance Digital TV | Sun Direct | Tata Sky | Videocon D2H
Data Card Operators: Aircel | Airtel | BSNL | Idea | MTNL | MTS MBlaze | MTS MBrowse | Reliance NetConnect | Tata Photon Plus | Tata Photon Whiz | Vodafone
Payment Processing:   Payment Options: Credit / Debit / Cash Cards & Direct Bank Debits